Published: 10/02/2017 Last Updated: 10/02/2017 19:06:04 Tags: Is It Time To Get Back To Basics
Many believe the housing industry has an inbuilt social responsibility when matching people with the appropriate property and with that commitment in mind, ‘back to basics’ would be all about listening and engaging with customer to understand their needs and wants. Hawes & Co also believe that it is important to make sure customers have the right products and services to enable them to realise their property wishes. Sometimes this means everyone involved has to stop and think about the mortgages that are recommend as well as considering if the customer is suitably prepared with the appropriate insurance products.
It is entirely possible that on some occasions the outcome of genuine listening will be a decision not to move home, re-mortgage your property, invest in further property or realign your portfolio, and that’s just fine. Likewise good agents need to think more about the landlords they take on. A landlord who doesn’t care for their tenants can come at a high price both to the pocket and the reputation for all concerned.